Terms and conditions of purchase

1. Purchase or acquisition process

Users who have successfully completed their registration will be able to purchase the products offered on the Website through https://homeandpronorte.com/, following the purchase procedure enabled in the online store.

To make a purchase, the User must select the desired products and add them to the shopping cart. Once the selection is made, they can access the order summary, where they will have the option to review the chosen items, modify quantities, remove products, or continue with the purchase until the process is complete by clicking on "Place Order" or an equivalent button.

During the purchase process, the User must provide the necessary information to correctly process the order, including billing information, shipping address, and payment method. Before confirming payment, the User can review and correct any information entered.

Once the order is completed, the User will receive a confirmation email confirming that the purchase has been received correctly. This email will be for informational purposes and will contain a summary of the order placed. Subsequently, when the order is prepared and shipped, the User will receive another communication with the shipping status and, if applicable, tracking information.

Additionally, certain information relating to the order may be available in the User's personal area within the Website, provided that this functionality is enabled.

After completing the purchase, the User agrees to receive the corresponding electronic invoice, which will be sent to the email address provided or made available in their user account. If you wish to receive a paper copy, you can request it through the contact methods indicated on this website.

The User acknowledges having read, at the time of purchase, all essential information relating to the product or service acquired, including, but not limited to:

  • Product Name
  • Final price
  • Applicable taxes
  • Features and availability
  • Dimensions and materials
  • Colors and quantities
  • Instructions for use
  • Shipping costs
  • Specific delivery conditions

Confirmation of the order implies full and unreserved acceptance of these General Terms and Conditions of Contract, as well as the specific conditions applicable to each product.

Unless expressly stated otherwise, homeandpronorte.com does not act as the manufacturer of the products sold on the Website. Although every reasonable effort is made to ensure that the information displayed is accurate and up-to-date, the product packaging, labeling, or documentation may contain additional or different information than that published on the website. Therefore, the User is advised to carefully read the instructions, warnings, and conditions included with the product before use.

AVAILABILITY OF PRODUCTS AND SERVICES


All orders placed through the website homeandpronorte.com will be subject to the availability of the products offered, as well as the absence of exceptional circumstances or force majeure events that may affect the supply, delivery or proper provision of the contracted services.

Although Home and Pro Norte makes a constant effort to keep the available stock on the website updated, occasional situations of stock shortages, inventory errors, logistical incidents or delays beyond the company's control may occur.

In the event that, once the order has been placed, it is not possible to supply any of the requested products, homeandpronorte.com undertakes to inform the User as soon as possible by email, telephone or any other means of contact provided.

The User may then choose between the following options, where applicable:

  • Wait for the product to be restocked.
  • Replace it with another item of similar characteristics.
  • Request a full or partial refund of the amounts paid.
  • Cancel the order at no cost.

In the event of a refund, it will be made using the same payment method used for the purchase, unless expressly agreed otherwise, within the legally established timeframes.

These same conditions will apply when, for justified reasons, the provision of a contracted service cannot be carried out under the conditions initially planned.



RIGHT OF WITHDRAWAL, RETURNS AND DEFECTIVE PRODUCTS


In accordance with current consumer regulations, the User acting as a consumer may withdraw from the purchase made on the Website without needing to provide justification, within 14 calendar days from receipt of the order.

In the case of contracts for the sale of goods, the period will begin to run from the day on which the User, or a third party authorized by the User other than the carrier, acquires physical possession of the products. If a single order is delivered separately, the period will begin from the receipt of the last item.

In the case of contracting services, the period of 14 calendar days will begin from the date of the contract.

Exercising the right of withdrawal

To exercise this right, the User must clearly and unequivocally communicate their decision to homeandpronorte.com, using any of the contact methods enabled on the Website.

The right of withdrawal will be considered correctly exercised provided that the communication is sent before the end of the legal period of 14 calendar days.

Reimbursement

Once the withdrawal request has been received, homeandpronorte.com will reimburse the User for all amounts paid, including, where applicable, standard delivery costs, within a maximum period of 14 calendar days from the date on which it has been informed of the decision to withdraw.

The refund will be made using the same payment method used in the initial purchase, unless the User expressly indicates a different one.

However, the company may withhold such refund until it has received the returned products, or until the User provides sufficient proof of their return, whichever occurs first.

Product returns

The User must return the products without undue delay and, in any case, within a maximum period of 14 calendar days from the notification of withdrawal.

The products must be sent to the address provided by homeandpronorte.com once the request has been processed.

Unless expressly stated otherwise, the direct costs of return will be borne by the User.

The User will only be responsible for the decrease in value of the goods when this results from handling other than that necessary to verify their nature, characteristics or functioning.

Conditions for accepting the return

For the return to be accepted, the products must be returned:

  • In perfect condition.
  • No use beyond mere reasonable verification.
  • With its original packaging, accessories, instructions and documentation included.
  • Properly protected for transport.
  • Accompanied, if possible, by a copy of the invoice or proof of purchase.

A full refund will not be issued when the product shows damage, misuse, excessive handling or deterioration attributable to the User.

Exceptions to the right of withdrawal

According to Article 103 of Royal Legislative Decree 1/2007, the right of withdrawal will not apply, among other cases, to:

  • Customized products or products made according to customer specifications.
  • Goods that may deteriorate or expire quickly.
  • Products sealed for health or hygiene reasons that have been unsealed after delivery.
  • Sound recordings, video or software sealed and unsealed after delivery.
  • Digital content supplied without physical support when its execution has begun with the User's prior consent.
  • Services fully executed with the prior express consent of the consumer.

Defective products or shipping errors

If the User receives a defective, damaged, incorrect or non-conforming product, they must notify homeandpronorte.com as soon as possible through the customer service channels indicated on the website.

Once the case has been reviewed, the User will be informed about the return, replacement or refund procedure.

When the incident is attributable to the company and is confirmed, homeandpronorte.com will assume the return costs and will proceed, as appropriate, to:

  • Replace the product at no additional cost, or
  • Refund the full amount paid.

The refund or replacement will be made as soon as possible and, in any case, within the legally established time limits.

GUARANTEES


The User, in their capacity as a consumer and user, has the legal guarantee applicable to the products acquired through homeandpronorte.com, in accordance with current regulations on consumer and user protection.

homeandpronorte.com will respond to any lack of conformity that exists at the time of delivery of the product and that manifests itself within the legally established time limits from the date of receipt.

Product conforms to contract

A product will be considered to conform to the contract when it meets all of the following requirements:

  • It conforms to the description, images, specifications, and features indicated on the Website.
  • Be suitable for the usual uses of products of the same type.
  • It offers the usual quality, functionality and performance that can reasonably be expected from a product in its category.
  • It shall be delivered with all its accessories, instructions or advertised items, where applicable.

If the product does not meet any of these requirements, the User may exercise their rights in accordance with current regulations.

User rights in case of non-compliance

In the event of a lack of conformity, the User may request, as appropriate and always within the legal limits:

  • Product repair.
  • Replacement with a new one.
  • Price reduction.
  • Termination of the contract with refund of the amount paid.

These measures will be free of charge for the User, including, where applicable, the necessary costs of transport, labor, materials or management.

Complaint procedure

If the User detects any defect, incident or lack of conformity in the product received, they must notify homeandpronorte.com as soon as possible through the contact channels indicated on the Website.

Once the request is received, the User will be informed about the steps to follow for the review, return, repair or replacement of the product.

Third-party products or external brands

In some cases, the products sold on the Website may belong to external brands or have been manufactured by third parties.

In such cases, the User may also exercise the legal guarantee directly against the corresponding manufacturer or brand, without prejudice to the rights they have against homeandpronorte.com as the seller.

It is recommended to keep the purchase receipt, original packaging and any documentation provided with the product.

Warranty exclusions

The following defects will not be considered covered by the warranty:

  • Normal wear and tear from ordinary use of the product.
  • Damage caused by misuse, impacts, negligence or improper handling.
  • Use other than that indicated by the manufacturer.
  • Incorrect installations carried out by third parties.
  • Natural aesthetic alterations inherent to certain materials or handcrafted finishes.

current legal guarantee

In any case, the minimum rights recognized to the consumer by the legislation in force at any given time will always apply.


Free delivery in A Coruña and surrounding areas

In A Coruña city and surrounding areas, we offer completely free shipping for all machine orders and for orders of decorative material with a minimum value of €200.

The estimated delivery time will be up to a maximum of 5 working days from the order confirmation, except for exceptional circumstances or logistical incidents beyond the company's control.

Once the order has been prepared and shipped, the customer will be able to receive updated information about the status of their delivery.

For orders that do not meet these conditions, as well as for shipments outside of A Coruña and surrounding areas, delivery costs and times may vary depending on the destination area and will be indicated before finalizing the purchase.